Note: If you experience that the sound is so loud, soft, or no sound when using a specific application, please refer to the Q1 in Q & A chapter.
Note: For notebook products, your computer may enable the AI Noise-Canceling Speaker feature. This feature filters out all sounds except human voices from the laptop speaker. If you wish to disable the AI Noise-Canceling Speaker, please refer to this article: Why is the sound from my speaker abnormal? Speakers no sound, sound is intermittent or no audio, or only human voices but no background music
https://youtube.com/watch?v=fMJSO6FTkcI%3Fcc_load_policy%3D1%26cc_lang_pref%3Den
To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix the Sound (Speakers/Microphone) problems
Before troubleshooting, please make sure proper connection of External Speaker, Microphone, or Earphone if used.
Notebook and AIO PC comes with two types of Earphone/Microphone jacks design.
One of the designs has the Earphone and External Microphone made as two separate jacks. (The green marked is Earphone jack, and the red marked is External Microphone jack.)
The Earphone jack supports regular Earphone plug, or the ones commonly used on the smartphones called headsets (or earsets). However, plugging the Earphone plug into Microphone jack does not work.
The other design is to have the Earphone/Microphone combined into a single hybrid jack.
The jack supports regular earphone plug, or the ones commonly used on the smartphones called headsets (or earsets).
Desktop rear panel
If you use an external microphone, please connect it to MIC IN port (usually is pink). If you use an external speakers, please connect it to LINE OUT port (usually is green).
Please go to the corresponding instruction based on the current Windows operating system on your computer:
Windows 11 operating system
Speaker function is abnormal
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of output device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct speaker device in the section of [Choose where to play sound].
- Check if the speaker volume set to mute mode. Scroll the page to the bottom, and then click [More sound settings].
- Select [Playback] tab, then select [your speaker device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click on [OK] to save. (Mute mode:
) 
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your speaker device] and select [Enable device].
If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step.
- Right-click [your speaker device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the speakers, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the speakers, and the device will display in the Audio inputs and outputs category.
- If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers.
(The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.)
- If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Scroll the page to the bottom, and then select [Output devices] in the Troubleshoot common sound problems section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Microphone function is abnormal
If you use the internal microphone, check it is not covered by anything.
Normally, the Microphone is located on either side of the camera.
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of input device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct microphone device in the section of [Choose a device for speaking or recording].
- Check if the microphone volume set to mute mode. Scroll the page to the bottom, and then click [More sound settings].
- Select [Recording] tab, then select [your microphone device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click [OK] to save. (Mute mode:
) 
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your microphone device] and select [Enable device].
If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step.
- Right-click [your microphone device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the microphone, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the microphone, and the device will display in the Audio inputs and outputs category.
- If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers.
If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera.
If you use the external microphone, please download and install the [Audio] driver.
Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.
- If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Scroll the page to the bottom, and then select [Input devices] in the Troubleshoot common sound problems section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Q1: Why the sound is so loud, soft, or no sound when I use a specific application?
A1: You can use Volume mixer to adjust the suitable volume for each application.
Use the slide bar to adjust the volume to increase or decrease for each application.
If the application’s volume icon is 
, it means that is in mute mode currently. Click the mute icon again to turn on the volume.
Q2: How to amplify or enhance the audio sound/effects?
Sonic Studio 3 UWP introduction
DTS: X Ultra Introduction
Dolby Atmos — Introduction
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!
Windows 10 operating system
Speaker function is abnormal
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of output device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct speaker device in the section of [Choose your output device].
- Check if the speaker volume set to mute mode. Click [Sound Control Panel] in the sound settings.
- Select [Playback] tab, then select [your speaker device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click on [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your speaker device] and select [Enable device].
If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step.
- Right-click [your speaker device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the speakers, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the speakers, and the device will display in the Audio inputs and outputs category.
- If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers.
(The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.) - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Click on [Troubleshoot] in Output section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Microphone function is abnormal
If you use the internal microphone, check it is not covered by anything.
Normally, the Microphone is located on either side of the camera.
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of input device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct microphone device in the section of [Choose your input device].
- Check if the microphone volume set to mute mode. Click [Sound Control Panel] in the sound settings.
- Select [Recording] tab, then select [your microphone device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your microphone device] and select [Enable device].
If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step.
- Right-click [your microphone device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the microphone, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the microphone, and the device will display in the Audio inputs and outputs category.
- If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers.
If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera.
If you use the external microphone, please download and install the [Audio] driver.
Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site. - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Click on [Troubleshoot] in Output section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Q1: Why the sound is so loud, soft, or no sound when I use a specific application?
A1: You can use Volume mixer to adjust the suitable volume for each application.
Use the slide bar to adjust the volume to increase or decrease for each application.
If the application’s volume icon is 
, it means that is in mute mode currently. Click the mute icon again to turn on the volume.
Q2: How to amplify or enhance the audio sound/effects?
Sonic Studio 3 UWP introduction
DTS: X Ultra Introduction
Dolby Atmos — Introduction
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!
Note: If you experience that the sound is so loud, soft, or no sound when using a specific application, please refer to the Q1 in Q & A chapter.
Note: For notebook products, your computer may enable the AI Noise-Canceling Speaker feature. This feature filters out all sounds except human voices from the laptop speaker. If you wish to disable the AI Noise-Canceling Speaker, please refer to this article: Why is the sound from my speaker abnormal? Speakers no sound, sound is intermittent or no audio, or only human voices but no background music
https://youtube.com/watch?v=fMJSO6FTkcI%3Fcc_load_policy%3D1%26cc_lang_pref%3Den
To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix the Sound (Speakers/Microphone) problems
Before troubleshooting, please make sure proper connection of External Speaker, Microphone, or Earphone if used.
Notebook and AIO PC comes with two types of Earphone/Microphone jacks design.
One of the designs has the Earphone and External Microphone made as two separate jacks. (The green marked is Earphone jack, and the red marked is External Microphone jack.)
The Earphone jack supports regular Earphone plug, or the ones commonly used on the smartphones called headsets (or earsets). However, plugging the Earphone plug into Microphone jack does not work.
The other design is to have the Earphone/Microphone combined into a single hybrid jack.
The jack supports regular earphone plug, or the ones commonly used on the smartphones called headsets (or earsets).
Desktop rear panel
If you use an external microphone, please connect it to MIC IN port (usually is pink). If you use an external speakers, please connect it to LINE OUT port (usually is green).
Please go to the corresponding instruction based on the current Windows operating system on your computer:
Windows 11 operating system
Speaker function is abnormal
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of output device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct speaker device in the section of [Choose where to play sound].
- Check if the speaker volume set to mute mode. Scroll the page to the bottom, and then click [More sound settings].
- Select [Playback] tab, then select [your speaker device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click on [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your speaker device] and select [Enable device].
If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step. - Right-click [your speaker device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the speakers, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the speakers, and the device will display in the Audio inputs and outputs category. - If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers.
(The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.) - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Scroll the page to the bottom, and then select [Output devices] in the Troubleshoot common sound problems section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Microphone function is abnormal
If you use the internal microphone, check it is not covered by anything.
Normally, the Microphone is located on either side of the camera.
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of input device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct microphone device in the section of [Choose a device for speaking or recording].
- Check if the microphone volume set to mute mode. Scroll the page to the bottom, and then click [More sound settings].
- Select [Recording] tab, then select [your microphone device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your microphone device] and select [Enable device].
If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step. - Right-click [your microphone device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the microphone, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the microphone, and the device will display in the Audio inputs and outputs category. - If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers.
If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera.
If you use the external microphone, please download and install the [Audio] driver.
Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site. - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Scroll the page to the bottom, and then select [Input devices] in the Troubleshoot common sound problems section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Q1: Why the sound is so loud, soft, or no sound when I use a specific application?
A1: You can use Volume mixer to adjust the suitable volume for each application.
Use the slide bar to adjust the volume to increase or decrease for each application.
If the application’s volume icon is , it means that is in mute mode currently. Click the mute icon again to turn on the volume.
Q2: How to amplify or enhance the audio sound/effects?
Sonic Studio 3 UWP introduction
DTS: X Ultra Introduction
Dolby Atmos — Introduction
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!
Windows 10 operating system
Speaker function is abnormal
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of output device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct speaker device in the section of [Choose your output device].
- Check if the speaker volume set to mute mode. Click [Sound Control Panel] in the sound settings.
- Select [Playback] tab, then select [your speaker device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click on [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your speaker device] and select [Enable device].
If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step. - Right-click [your speaker device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the speakers, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the speakers, and the device will display in the Audio inputs and outputs category. - If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers.
(The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.) - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Click on [Troubleshoot] in Output section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Microphone function is abnormal
If you use the internal microphone, check it is not covered by anything.
Normally, the Microphone is located on either side of the camera.
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of input device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct microphone device in the section of [Choose your input device].
- Check if the microphone volume set to mute mode. Click [Sound Control Panel] in the sound settings.
- Select [Recording] tab, then select [your microphone device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your microphone device] and select [Enable device].
If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step. - Right-click [your microphone device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the microphone, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the microphone, and the device will display in the Audio inputs and outputs category. - If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers.
If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera.
If you use the external microphone, please download and install the [Audio] driver.
Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site. - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Click on [Troubleshoot] in Output section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Q1: Why the sound is so loud, soft, or no sound when I use a specific application?
A1: You can use Volume mixer to adjust the suitable volume for each application.
Use the slide bar to adjust the volume to increase or decrease for each application.
If the application’s volume icon is , it means that is in mute mode currently. Click the mute icon again to turn on the volume.
Q2: How to amplify or enhance the audio sound/effects?
Sonic Studio 3 UWP introduction
DTS: X Ultra Introduction
Dolby Atmos — Introduction
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!
Note: If you experience that the sound is so loud, soft, or no sound when using a specific application, please refer to the Q1 in Q & A chapter.
Note: For notebook products, your computer may enable the AI Noise-Canceling Speaker feature. This feature filters out all sounds except human voices from the laptop speaker. If you wish to disable the AI Noise-Canceling Speaker, please refer to this article: Why is the sound from my speaker abnormal? Speakers no sound, sound is intermittent or no audio, or only human voices but no background music
https://youtube.com/watch?v=fMJSO6FTkcI%3Fcc_load_policy%3D1%26cc_lang_pref%3Den
To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix the Sound (Speakers/Microphone) problems
Before troubleshooting, please make sure proper connection of External Speaker, Microphone, or Earphone if used.
Notebook and AIO PC comes with two types of Earphone/Microphone jacks design.
One of the designs has the Earphone and External Microphone made as two separate jacks. (The green marked is Earphone jack, and the red marked is External Microphone jack.)
The Earphone jack supports regular Earphone plug, or the ones commonly used on the smartphones called headsets (or earsets). However, plugging the Earphone plug into Microphone jack does not work.
The other design is to have the Earphone/Microphone combined into a single hybrid jack.
The jack supports regular earphone plug, or the ones commonly used on the smartphones called headsets (or earsets).
Desktop rear panel
If you use an external microphone, please connect it to MIC IN port (usually is pink). If you use an external speakers, please connect it to LINE OUT port (usually is green).
Please go to the corresponding instruction based on the current Windows operating system on your computer:
Windows 11 operating system
Speaker function is abnormal
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of output device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct speaker device in the section of [Choose where to play sound].
- Check if the speaker volume set to mute mode. Scroll the page to the bottom, and then click [More sound settings].
- Select [Playback] tab, then select [your speaker device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click on [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your speaker device] and select [Enable device].
If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step. - Right-click [your speaker device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the speakers, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the speakers, and the device will display in the Audio inputs and outputs category. - If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers.
(The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.) - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Scroll the page to the bottom, and then select [Output devices] in the Troubleshoot common sound problems section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Microphone function is abnormal
If you use the internal microphone, check it is not covered by anything.
Normally, the Microphone is located on either side of the camera.
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of input device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct microphone device in the section of [Choose a device for speaking or recording].
- Check if the microphone volume set to mute mode. Scroll the page to the bottom, and then click [More sound settings].
- Select [Recording] tab, then select [your microphone device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your microphone device] and select [Enable device].
If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step. - Right-click [your microphone device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the microphone, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the microphone, and the device will display in the Audio inputs and outputs category. - If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers.
If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera.
If you use the external microphone, please download and install the [Audio] driver.
Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site. - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Scroll the page to the bottom, and then select [Input devices] in the Troubleshoot common sound problems section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Q1: Why the sound is so loud, soft, or no sound when I use a specific application?
A1: You can use Volume mixer to adjust the suitable volume for each application.
Use the slide bar to adjust the volume to increase or decrease for each application.
If the application’s volume icon is , it means that is in mute mode currently. Click the mute icon again to turn on the volume.
Q2: How to amplify or enhance the audio sound/effects?
Sonic Studio 3 UWP introduction
DTS: X Ultra Introduction
Dolby Atmos — Introduction
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!
Windows 10 operating system
Speaker function is abnormal
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of output device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct speaker device in the section of [Choose your output device].
- Check if the speaker volume set to mute mode. Click [Sound Control Panel] in the sound settings.
- Select [Playback] tab, then select [your speaker device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click on [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your speaker device] and select [Enable device].
If the [Enable device] option does not display that is meant the speaker function is enabled already, please continue to the next step. - Right-click [your speaker device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the speakers, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the speakers, and the device will display in the Audio inputs and outputs category. - If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the [Audio] driver, here you can learn more about How to search and download drivers.
(The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.) - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Click on [Troubleshoot] in Output section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Microphone function is abnormal
If you use the internal microphone, check it is not covered by anything.
Normally, the Microphone is located on either side of the camera.
Restore BIOS settings
If the problem persists, please continue the next troubleshooting step.
Update and confirm BIOS / Windows packages / drivers with the latest version in your PC
How to update the BIOS version in Windows system
How to use EZ Flash to update the BIOS version
(For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)
How to execute Windows Update
How to update drivers via customer support in MyASUS
If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.
Check the settings of input device
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Select the correct microphone device in the section of [Choose your input device].
- Check if the microphone volume set to mute mode. Click [Sound Control Panel] in the sound settings.
- Select [Recording] tab, then select [your microphone device] and click [Properties].
- Select [Levels] tab, use the slider bar to adjust volume level and check if it [does not set to mute mode], then click [OK] to save. (Mute mode: )
- If the problem persists, please continue the next troubleshooting step.
Enable and reinstall the driver in Device Manager
- Type and search [Device Manager] in the Windows search bar, then click [Open].
- Check the arrow next to [Audio inputs and outputs], then right-click [your microphone device] and select [Enable device].
If the [Enable device] option does not display that is meant the microphone function is enabled already, please continue to the next step. - Right-click [your microphone device], then select [Uninstall device].
- Click [Uninstall].
- After uninstalling the microphone, please click [Action]and select [Scan for hardware changes].
The computer will reinstall the microphone, and the device will display in the Audio inputs and outputs category. - If you fail to update speaker driver in device manager, please go to the ASUS Support Site to download and install the driver, here you can learn more about How to search and download drivers.
If you use the internal microphone, please download and install the [Camera] driver because the Internal Microphone is integrated with Camera.
If you use the external microphone, please download and install the [Audio] driver.
Note: The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site. - If the problem persists, please continue the next troubleshooting step.
Use Troubleshooting tool in Windows
- Type and search [Sound settings] in the Windows search bar, then click [Open].
- Click on [Troubleshoot] in Output section.
- Follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting step.
Restore the system from restore point
Reset the system
How to reset the system and remove all of my personal files
How to reset the system and keep my personal files
Q1: Why the sound is so loud, soft, or no sound when I use a specific application?
A1: You can use Volume mixer to adjust the suitable volume for each application.
Use the slide bar to adjust the volume to increase or decrease for each application.
If the application’s volume icon is , it means that is in mute mode currently. Click the mute icon again to turn on the volume.
Q2: How to amplify or enhance the audio sound/effects?
Sonic Studio 3 UWP introduction
DTS: X Ultra Introduction
Dolby Atmos — Introduction
If you still cannot resolve your problem, download MyASUS and try the System Diagnosis for troubleshooting. Click below!
Пропал звук на моноблоке
Ответов на вопрос: 13
Попытайтесь сначала нажать на пуск правой клавишей мыши. Выберите диспетчер устройств. И в списках «Аудиовходы и аудиовыходы», «Звуковые, игровые и видеоустройства» найдите устройство звука и кликните на него правой клавишей мыши и нажмите обновить драйвера —> Автоматический поиск. Потом, если все еще нет звука кликните на каждое устройство звука в этих списках правой клавишей мыши —> Свойства. И там могут быть написаны ошибки или устройство работает нормально. Потом можно еще исправить с помощью устранения неполадок. Нажмите Win + I (Параметры) — > Обнова и безопасность —> Устранение неполадок —> Воспроизведение звука. Еще может, что у вас звуковая карта отключена в биосе.
Здравствуйте. Вы какие-нибудь действия предпринимали? Значок звука справа внизу где время горит или отображается с красным крестом?
В последние годы у некоторых пользователей после установки обновлений наблюдались проблемы со звуком, связанные с несовместимостью драйверов с новыми версиями.
Возможно, требуется обновить драйвера аудиоустройства, с которым возникают проблемы, до актуальной версии.
Попробуйте обратиться с вопросом о путях решения возникшей у Вас проблемы в техподдержку производителя Вашего моноблока. Потому, что никто, кроме производителя, разрабатывать драйвера для выпускаемых им устройств не станет. Это исключительно прерогатива производителя. Microsoft не разрабатывает драйвера для устройств сторонних производителей.
Если в техподдержке производителя Вам аргументировано укажут на конкретные проблемы в Вашей копии системы, то сообщите пожалуйста здесь полученную от них информацию, чтобы мы могли попытаться Вам помочь.
Без такой информации, единственное, что можно посоветовать, — попробуйте выполнить сканирование системных элементов вашей копии винды: https://support.microsoft.com/ru-ru/kb/929833
Попытайтесь сначала нажать на пуск правой клавишей мыши. Выберите диспетчер устройств. И в списках «Аудиовходы и аудиовыходы», «Звуковые, игровые и видеоустройства» найдите устройство звука и кликните на него правой клавишей мыши и нажмите обновить драйвера —> Автоматический поиск. Потом, если все еще нет звука кликните на каждое устройство звука в этих списках правой клавишей мыши —> Свойства. И там могут быть написаны ошибки или устройство работает нормально. Потом можно еще исправить с помощью устранения неполадок. Нажмите Win + I (Параметры) — > Обнова и безопасность —> Устранение неполадок —> Воспроизведение звука. Еще может, что у вас звуковая карта отключена в биосе.
Здравствуйте. Вы какие-нибудь действия предпринимали? Значок звука справа внизу где время горит или отображается с красным крестом?
В последние годы у некоторых пользователей после установки обновлений наблюдались проблемы со звуком, связанные с несовместимостью драйверов с новыми версиями.
Возможно, требуется обновить драйвера аудиоустройства, с которым возникают проблемы, до актуальной версии.
Попробуйте обратиться с вопросом о путях решения возникшей у Вас проблемы в техподдержку производителя Вашего моноблока. Потому, что никто, кроме производителя, разрабатывать драйвера для выпускаемых им устройств не станет. Это исключительно прерогатива производителя. Microsoft не разрабатывает драйвера для устройств сторонних производителей.
Если в техподдержке производителя Вам аргументировано укажут на конкретные проблемы в Вашей копии системы, то сообщите пожалуйста здесь полученную от них информацию, чтобы мы могли попытаться Вам помочь.
Без такой информации, единственное, что можно посоветовать, — попробуйте выполнить сканирование системных элементов вашей копии винды: https://support.microsoft.com/ru-ru/kb/929833
обратись техпомощь асер официальный сайт
Динамики полетели скорей всего.
Разъём под наушники замыкает внутри и динамики отключаются (как будто подкл наушники ).Попробуйте воткнуть наушники и вынуть штекер с проворотом несколько раз. А так по хорошему — замена разъёма.
Тут все просто либо настройки либо драйвера. Напиши мне в личку я помогу
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Сколько ответов на вопрос?
На вопрос «Пропал звук на моноблоке» 13 ответов.
Кто задал этот вопрос?
Вопрос задал Kapustin в категории Моноблоки.
Когда задали этот вопрос «Пропал звук на моноблоке»?
Вопрос задали 1 год назад.
